{"xsrfToken":"4cb0790d5bf0f69c46f108d331a12ffd7b0fb7fc_lout","branding":{"id":"14","key":"bfs","name":"BidExecs Internal Support","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f1936","headerLinkHoverBGColor":"#0f1936","headerBadgeColor":"#0f1936"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7e34a5db-3fa9-404f-a957-34d96f151ad9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiM2E5YTE1MS04ZDEyLTQzYTYtOWVlOC02NjQwMjViNjY5ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlMzRhNWRiLTNmYTktNDA0Zi1hOTU3LTM0ZDk2ZjE1MWFkOSI6WyJyZWFkIl19LCJleHAiOjE3NDQwNzE2NjAsIm5iZiI6MTc0NDA3MTA2MH0.Kz3nT0csziRT9AxQjf_3bWVBMFHheg-AUX17E93bIh4&client=b3a9a151-8d12-43a6-9ee8-664025b669dc&mode=fit","logoId":"7e34a5db-3fa9-404f-a957-34d96f151ad9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"ProposalHelper Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"ProposalHelper Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#213484","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6d19ab07-5574-44ff-9032-7e042bbf99f1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiM2E5YTE1MS04ZDEyLTQzYTYtOWVlOC02NjQwMjViNjY5ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkMTlhYjA3LTU1NzQtNDRmZi05MDMyLTdlMDQyYmJmOTlmMSI6WyJyZWFkIl19LCJleHAiOjE3NDQwNzE2NjAsIm5iZiI6MTc0NDA3MTA2MH0.zlQAA_iTSG_ImsTFzgFWhZS4ETMTx-FVoY0KdfcE8dw&client=b3a9a151-8d12-43a6-9ee8-664025b669dc&height=300&mode=fit","bannerMediaApiFileId":"6d19ab07-5574-44ff-9032-7e042bbf99f1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"bfs","projectId":10029,"serviceDeskId":14,"name":"BidExecs Internal Support","description":"Welcome! You can raise a request for BidExecs Franchise Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"244","name":"Calendar Setup","descriptionHtml":"","callToAction":"Calendar Setup","introHtml":"Setting up and adding all other’s calendar to new employee’s calendar.","icon":10578,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[51],"key":""},{"id":"242","name":"Computer Setup","descriptionHtml":"","callToAction":"Computer Setup","introHtml":"Setting up computer for new employee","icon":10467,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[51],"key":""},{"id":"248","name":"Create Account","descriptionHtml":"","callToAction":"Create Account","introHtml":"Creation of accounts for new employee (Proposal Manager, Marketing Teams, Sales Team, Graphic Designer, Research Analyst, DTP member and IT team member)","icon":10493,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[51],"key":""},{"id":"240","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you computer problems, let us know here","icon":10470,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[51],"key":""},{"id":"245","name":"Get a Wifi Access","descriptionHtml":"","callToAction":"Get a Wifi Access","introHtml":"Raise a request to ask for wifi access","icon":10474,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[51],"key":""},{"id":"225","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10573,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[51],"key":""},{"id":"249","name":"MS Teams Account password reset","descriptionHtml":"","callToAction":"MS Teams Account password reset","introHtml":"Request a new password to your Teams account","icon":10504,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[51],"key":""},{"id":"241","name":"No Network Connectivity","descriptionHtml":"","callToAction":"No Network Connectivity","introHtml":"Internet down or not able to connect to particular site","icon":10592,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[51],"key":""},{"id":"251","name":"Offboard Employee","descriptionHtml":"","callToAction":"Offboard Employee","introHtml":"Request to offboard employee","icon":10550,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[51],"key":""},{"id":"250","name":"Onboard new Employees","descriptionHtml":"","callToAction":"Onboard new Employees","introHtml":"Request access for new employees","icon":10499,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[51],"key":""},{"id":"246","name":"Request New Hardware","descriptionHtml":"","callToAction":"Request New Hardware","introHtml":"For example, a new mouse or monitor.","icon":10582,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[51],"key":""},{"id":"267","name":"Sales CRM issues/Support","descriptionHtml":"","callToAction":"Sales CRM issues/Support","introHtml":"","icon":10484,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[51],"key":""},{"id":"243","name":"Team Viewer","descriptionHtml":"","callToAction":"Team Viewer","introHtml":"Connect to Team Viewer and guide the new employee.","icon":10593,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[51],"key":""},{"id":"247","name":"Websites not responding","descriptionHtml":"","callToAction":"Websites not responding","introHtml":"Not able to open any sites, says “Page not found”","icon":10487,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[51],"key":""},{"id":"234","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10559,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"226","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10550,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"227","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10551,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"239","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10552,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"235","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10566,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"231","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10548,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"236","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10553,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"237","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.","icon":10544,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"238","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"For example, upgrade a server (VPN) or an application (Jira).","icon":10560,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""},{"id":"230","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10549,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"229","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10545,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"233","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10582,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[],"key":""},{"id":"232","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10579,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[],"key":""},{"id":"228","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10558,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[],"key":""}],"reqGroups":[{"id":51,"name":"What can we help you with?"}],"orderMapping":{"51":[225,240,241,242,243,244,245,246,247,248,249,250,251,267],"48":[226,227,228,229,230,231],"46":[228,230,236,237],"49":[232,236,238],"47":[232,233,235,237],"50":[236,237,238]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BFS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiM2E5YTE1MS04ZDEyLTQzYTYtOWVlOC02NjQwMjViNjY5ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQwNzIyNjAsIm5iZiI6MTc0NDA3MTA2MH0.Y12sBCaKzDW2ThmZrP2hEeekSh30z62FFwb4ZVyjKa8","targetCollection":"upload-project-10029","endpointUrl":"https://api.media.atlassian.com","clientId":"b3a9a151-8d12-43a6-9ee8-664025b669dc","tokenDurationInMins":20}},"reqCreate":{"id":246,"projectId":10029,"form":{"name":"Request New Hardware","descriptionHtml":"","callToAction":"Request New Hardware","intro":"For example, a new mouse or monitor.","instructions":"","icon":10582,"iconUrl":"https://proposalhelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/246","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/246","calendarParams":{"firstDay":0,"date":"2025-04-08T05:41:00+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiM2E5YTE1MS04ZDEyLTQzYTYtOWVlOC02NjQwMjViNjY5ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQwNzIyNjAsIm5iZiI6MTc0NDA3MTA2MH0.Y12sBCaKzDW2ThmZrP2hEeekSh30z62FFwb4ZVyjKa8","targetCollection":"upload-project-10029","endpointUrl":"https://api.media.atlassian.com","clientId":"b3a9a151-8d12-43a6-9ee8-664025b669dc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=proposalhelper","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4cb0790d5bf0f69c46f108d331a12ffd7b0fb7fc_lout","baseUrl":"https://proposalhelper.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://proposalhelper.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b3a9a151-8d12-43a6-9ee8-664025b669dc","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f96534f2d6ea42a6b02ef049eabd44d5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

BidExecs Internal Support

Welcome! You can raise a request for BidExecs Franchise Support using the options provided.

What can we help you with?

Select is focused , press Down to open the menu,

Request New Hardware

Required fields are marked with an asterisk